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Social media: The Brutal Truth

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I am not the one that runs our social media here at CM, but I just read an interesting article that I will pass over to them.
In The Brutal Truth about Social Media, the author suggests that most people friend or became a fan of a brand because they want to hear from them and be updated on the brand, not to talk to them.
Brands use social media as a way to engage their customers and the main way this is done is through conversation on the social media networks.
We see it all the time in surveys, polls, question and answer.  Some of these elicit more of a response then others, but after reading this article, I bet if we took a closer look, the same people would be responding.
And, Twitter and retweets, is this just traditional media?  Kind of like, “pass the magazine”?  You know, after reading something you than pass it over to a friend to read?
This is way off than what we have been hearing, but after I thought about it, that is exactly why I follow brands.  The only time I will comment on a brands status is if they are giving something away and it interests me.  Other than that, I don’t care to have a conversation with the brand’s Facebook representative.  I want to know what is new and what is going on with the brand.
If this has some truth to it, does it change the content we put on social media?  How?  What do you think?

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Ed Sharp

Ed brings 15 years of traditional and digital media sales experience to the agency, giving us a perspective most agencies don’t have. When he’s not working or seeking new knowledge, Ed hangs out with his wife, two kids, two dogs, one cat, and a hamster. And yes, the cat and hamster are best friends.

Chaney Given

Chaney is a talented and accomplished designer and illustrator, who has expanded his skill set to include motion graphics and video editing. With nearly a decade of experience, his client work includes Waterstep, Baptist Health, the Archdiocese of Louisville Catholic Schools, First Harrison Bank, and many more