Search
Close this search box.
Search
Close this search box.

Brands on Life Support

Share This Post

Like medicine, marketing follows its own sort of Hippocratic oath. Rule #1 is: Do no harm. But it’s a rough and tumble world out there. Just like people, brands take hits, and when they do it’s frequently a marketer’s job to staunch the bleeding, bind the wound and recommend therapy. I’ve been musing on this topic recently as I’ve watched two of the world’s strongest brands, Toyota and Tiger Woods, tumble down their own rocky hills.
For the past thirty years or so, Toyota has enjoyed a reputation for building the world’s safest, most reliable, longest-lasting cars. Lately, that reputation has been heavily tarnishes due to some highly publicized quality control issues. Once almost unthinkable, a Toyota model now carries a Consumer Reports “Do Not Buy” rating.
Tiger Woods has suffered a similar fate, losing his squeaky-clean reputation thanks to an ever-unfolding and also highly publicized personal scandal. In both cases I’ve found myself wondering: how does a marketer even begin to heal this type of damage?
Toyota has run “mea culpa” TV spots, admitting to having taken their eye off the ball Q.C. wise. The spots couple shots of American factory workers and classic Toyota models, conveying the idea that they’ve been around for a long time and deserve a second chance.
The message behind Tiger Woods’ new Nike spot is less clear, featuring a solemn Tiger staring down the camera as audio of his deceased father rambles on about learning from one’s mistakes.
Personally, I’m not sure which spot works better, but neither seems totally satisfactory. On Toyota’s side, you get the “I’m sorry I hurt you baby” message whereas the Nike crew opted to hide behind some scarcely relevant canned audio, leaving things open to interpretation.
Call me a marketing nerd, but these are the kinds of questions I ask myself as I’m driving home at night. If a patient like this were to be wheeled into our brand emergency room, what instrument would I reach for first?

More To Explore

Current360 2024 Predictions crystal ball

2024 Predictions

Thanks to everyone who responded to our 2024 Predictions survey last month. While the sample size wasn’t quite the size of a Pew or Nielsen,

Tradition and digital media crown become digital

The King is dead.
Long Live the King.

No we’re not talking about Charles VII or his father Charles VI. Instead, we’re recognizing the passing of the baton after years of shifts from

Contact Us

"*" indicates required fields

I am not a robot

Chaney Given

Chaney is a talented and accomplished designer and illustrator, who has expanded his skill set to include motion graphics and video editing. With nearly a decade of experience, his client work includes Waterstep, Baptist Health, the Archdiocese of Louisville Catholic Schools, First Harrison Bank, and many more