Online Crisis Control and the Case of FedEx

Just before Christmas, a surveillance camera video of a FedEx employee throwing a computer monitor over a residential gate went viral. VERY viral. As of December 22, the 21-second YouTube video posted on Dec. 19 had 4,612,33 views and thousands of mentions across Facebook and Twitter. Rightly so. Here’s how the customer described it, “Here …

Online Crisis Control and the Case of FedEx Read More »